Client Services Director
1 week ago
We are working with Carrington West to find a highly skilled Interim Head of Leasehold and Income Services to lead a high-performing team dedicated to delivering exceptional services for residents. This strategic role involves working closely with senior leadership to ensure compliance with social housing legislation and regulation, while driving improvements in rent and service charge processes and delivering a customer-centric approach.
This is a hybrid position, requiring regular on-site attendance in London. The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.
Key Responsibilities:
- Oversee the Leasehold and Income Service, ensuring efficient operations, excellent customer service, and compliance with all relevant legislation and standards.
- Lead rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
- Actively seek and implement customer feedback to drive service improvements, ensuring a focus on equality, diversity, and inclusivity in all aspects of the role.
About You:
- Extensive experience managing Local Authority Leasehold and Income Services, including expertise in rent and service charge processes.
- Strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.
- Demonstrated commitment to resident engagement, equality, and diversity, ensuring services reflect the needs and perspectives of residents.
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