Front Office Team Member

3 weeks ago


London, Greater London, United Kingdom Mercure Earls Court Full time

**Job Summary**

We are seeking a skilled and friendly Guest Services Coordinator to join our Front Office team at Mercure Earls Court. As a key member of our team, you will be responsible for providing exceptional guest service, handling guest enquiries, and supporting other departments to ensure a seamless stay for our guests.

Main Responsibilities:

  • Deal with all guest enquiries, questions, and requirements for reservations in a helpful and speedy manner.
  • Support all other departments, especially reception, to ensure all guests have an enjoyable stay with us.
  • Be responsible for the day-to-day duties of accepting and entering individual and group reservations.
  • Resolve guest problems and complaints as appropriately and professionally as possible.

About Us:

Mercure Earls Court is a warm and welcoming hotel with a passion for service and a commitment to excellence. We are currently undergoing an exciting refurbishment project to become a modern, stylish, and innovative hotel. We are looking for talented individuals to join our team and help us achieve our goals.


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