Front Office Team Member
4 weeks ago
We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at IBIS London City Shoreditch. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide warm and personalized welcome to guests, making them feel valued and respected.
- Anticipate and meet the needs of guests, ensuring their stay is comfortable and enjoyable.
- Handle guest requests and inquiries in a professional and courteous manner.
- Work collaboratively with the front office team to ensure seamless delivery of services.
- Contribute to the overall success of the hotel by maintaining high standards of customer service and quality.
- Fluency in English.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Positive problem-solving approach and time management skills.
- Customer service experience, preferably in a hospitality environment.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
Please note that you must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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