Front Office Team Member
1 month ago
We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at IBIS London City Shoreditch. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating memorable moments for our guests.
Key Responsibilities:- Guest Relations: Provide a warm and personalized welcome to our guests, ensuring they feel valued and cared for throughout their stay.
- Front Desk Operations: Manage the front desk area, handling guest inquiries, and resolving any issues that may arise.
- Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem-Solving: Anticipate and resolve guest concerns in a professional and courteous manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
- Fluency in English: Excellent communication skills, with the ability to understand and communicate effectively with guests and colleagues.
- Customer Service: Proven experience in providing exceptional customer service in a fast-paced environment.
- Problem-Solving: Ability to think critically and resolve problems in a timely and effective manner.
- Time-Keeping: Reliable and punctual, with a strong attention to detail.
- Organised: Ability to prioritize tasks and manage multiple responsibilities in a busy environment.
As a Front Office Team Member at IBIS London City Shoreditch, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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