Senior Client Growth Specialist

5 days ago

Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time

Elvis Eckardt Recruitment & Sales Solutions Limited is seeking a proactive and skilled Senior Client Growth Specialist to join its growing Financial Technology team in Manchester.

**Job Overview**

The role focuses on maintaining high levels of client satisfaction, supporting growth opportunities, and delivering excellent service across all accounts. You will work directly with clients to ensure they get the most value from our products and services.

**Key Responsibilities**

  • Manage relationships across a range of accounts, from junior stakeholders to senior decision-makers, ensuring consistent and positive engagement.
  • Identify and support growth opportunities across client accounts by understanding and assessing client needs and preparing insights and recommendations to the Head of Customer Success.
  • Work alongside the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects, supporting activities such as:
    • Running client meetings
    • Maintaining project documentation and tracking progress
    • Addressing potential risks and coordinating across teams to resolve issues
    • Delivering regular status updates to clients and internal stakeholders
  • Monitor and provide initial responses to inbound tickets and queries within a 3-hour response time, ensuring a streamlined follow-up process. Collaborate with the team to ensure client queries are addressed efficiently and comprehensively.
  • Coordinate regular client touchpoints based on client categories, ensuring tailored communication strategies, preparation for meetings, documentation, and consistent follow-through on agreed actions.

**What We're Looking For**

  • Candidate should have demonstrated experience in a customer success or client services role, ideally within a B2B SaaS or technology-driven environment.
  • Strong analytical skills, ability to quickly consume and assess new information, apply existing knowledge, and problem-solving skills to clearly articulate opportunities and solutions.
  • Top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance, or management consultancy business.
  • Effective communicator who can adapt to various stakeholders, set up and facilitate client discussions, and convey complex ideas in a clear, concise manner across different channels.
  • Proven ability to manage multiple tasks and maintain accurate documentation across numerous accounts, ensuring timely and reliable follow-up.
  • Experience in supporting project delivery and collaboration across internal teams and external stakeholders, with strong attention to detail.
  • Comfortable in a fast-paced environment, thrives with autonomy, handles challenges with a problem-solving mindset, flexible, and able to adjust to changing client and business needs.

**Benefits Package**

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus additional benefits that include health insurance, pension scheme, and generous annual leave.

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