IT Support Specialist

3 days ago


Basingstoke, Hampshire, United Kingdom STERIS Canada Corporation Full time

STERIS Canada Corporation is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We are currently seeking a highly skilled IT Support Specialist to join our team.

Job Description:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.

Responsibilities:
  • Provide technical support to the Service Desk Specialists and provide additional overflow phone support when needed.
  • Provide desk-side computer support at the local facility.
  • Provide remote computer support to all STERIS locations, facilities, and home-based users.
  • Monitor and respond to issues and problems assigned in a ticketing system.
  • Relocate desktop hardware in facilities.
  • Train customers on desktop applications, software, and hardware platforms.
  • Train Service Desk Analysts on standard configurations and IT procedures, including onboarding.
Key Requirements:
  • At least three years of full-time experience or equivalent on-the-job training is required.
  • System and application support for Microsoft client platforms is required.
  • Account Management.
  • Microsoft / Windows XP / Windows 7 / Windows 8 / Microsoft Office / Internet Explorer.
  • User Account Management.
  • SharePoint.

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