Senior Customer Engagement Manager
3 days ago
This exciting opportunity has arisen for a Senior Propositions Manager, Marketing to join our Marketing team at Skyscanner. We're on a mission to help every traveller explore our world effortlessly, and we need someone with your expertise to shape our retention strategy.
Responsibilities- Define how we talk about our new and existing retention propositions and create new propositions for our travellers to engage with.
- In collaboration with our research team, understand our traveller needs and ensure that we create propositions that will be valuable for those travellers now and in the future.
- Lead on deals propositions, creating a coherent approach to how we market deals across flights, hotels and cars to make it easy for travellers to understand and for marketing teams to execute.
- Work in partnership with our Product and Commercial teams to agree the retention and deals roadmap and approach to sourcing and delivery.
- You'll be an expert in retention propositions, with experience in bringing those propositions to market in a way which is traveller first and focuses on delivering a strong customer experience.
- Possess highly effective collaboration skills, able to work cross functionally, spotting opportunities to get things done, even with teams outside of your direct influence.
- Highly motivated, with a drive to make things better - always looking for whats next and never settling for the status quo.
- Passion for retention and creating brilliant traveller experiences.
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Customer Engagement Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Utilita Energy Full timeCompany OverviewUtilita Energy is a leading energy supplier in the UK, serving over 800,000 homes across the country. Our innovative approach to energy management has earned us numerous awards, including the Utility Week Cost of Living Award 2023.We pride ourselves on our commitment to sustainability, aiming to become net zero by 2030. Our dedication to...
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Global Customer Engagement Representative
1 month ago
Edinburgh, Edinburgh, United Kingdom Search Full timeGlobal Customer Engagement RepresentativeAbout the Role:We are seeking a highly motivated and results-driven Global Customer Engagement Representative to join our team. The ideal candidate will be fluent in Turkish, have excellent communication skills, and be able to work effectively in a fast-paced environment.The successful candidate will be responsible...
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Customer Engagement Associate
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Partner Retail Services Limited Full timeWe are currently looking for a skilled Customer Engagement Associate to join our team at the Samsung Experience Store in Edinburgh.Job Description:This role involves working closely with customers to understand their needs and provide tailored solutions using Samsung products and services. You will play a key role in maintaining a welcoming and organised...
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Customer Experience Manager
5 days ago
Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full timeCustomer Experience Manager Role A luxurious customer experience awaits. We are looking for a highly skilled Customer Experience Manager to join our team in Edinburgh. As a Senior Sales Leader, you will take full ownership of the store's success, driving sales while delivering an unparalleled customer experience. Key responsibilities include:• Developing a...
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Tech Support
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Eden Scott Full time £30,000 - £42,000Key ResponsibilitiesAs a Tech Support & Customer Engagement Specialist at Eden Scott, your key responsibilities will include:Acting as the main point of contact between clients and the greater business.Providing exceptional technical support and customer service.Constructing API requests and evaluating XML/JSON structures.Automating processes using...
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Senior Membership Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom Rias & A&Ds Full timeJoin Our Team as a Senior Membership ManagerRIAS is seeking a talented Senior Membership Manager to lead and enhance our membership services on a temporary basis. The ideal candidate will have a strong background in membership management and be able to drive membership engagement.About Our OrganizationAs Scotland's leading professional body for architects,...
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Customer Experience Strategist
3 days ago
Edinburgh, Edinburgh, United Kingdom Sainsbury's Bank Full timeAbout the RoleWe are seeking a Senior Customer Experience Manager to play a key role in ensuring customers remain informed, engaged and that good customer outcomes are maintained through transformation. Working as part of a team of communications and customer outcomes professionals, you will manage the development and delivery of the customer communications...
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Senior Customer Services Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Miller Homes Limited Full timeMaking a difference as a Senior Customer Services Co-ordinator at Miller Homes Limited in Edinburgh means providing an outstanding customer experience and contributing to the company's success.About the JobYou will supervise a small team, working closely with the Regional Customer Services Manager to ensure that every customer interaction is positive and...
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External Engagement Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Heriot-Watt University Malaysia Full timeWe are looking for an External Engagement Manager to join our team at Heriot-Watt University Malaysia. As a key member of our staff, you will be responsible for developing and implementing effective stakeholder engagement strategies.This role requires excellent communication, presentation, and interpersonal skills, as well as the ability to work...
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Community Engagement Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom A.C. Whyte & Co. Ltd Full timeWe are looking for a Community Engagement Manager to join our team at A.C. Whyte & Co. Ltd in a full-time capacity.The estimated annual salary for this role is between £38,000 and £50,000.Job TasksThis position involves creating and maintaining relationships with clients, residents, and construction teams while ensuring smooth project execution.Key...
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Customer Engagement Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Utilita Energy Full timeWe are seeking an Eco Service Advocate who can work with our customers to identify cost-effective Eco measures for their homes. As a member of our Utilita Home department, you will be part of a team that plays a key role in giving our customers the opportunity to explore sustainable energy solutions.Day-to-day, you will contact existing customers to explain...
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Senior Engagement Specialist
5 days ago
Edinburgh, Edinburgh, United Kingdom Edinburgh Napier University Full timeAs a Business Engagement Manager at Equate Scotland, you will play a crucial role in building relationships with industry partners. You will collaborate with our team to develop strategies that enhance women's participation in STEM fields.The ideal candidate will have excellent communication and project management skills. A strong understanding of the STEM...
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Senior Accountant Leader
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Hays Senior Finance Full time**Company Overview**Your new company is an independent firm of chartered accountants based in Edinburgh.We are looking for a skilled Senior Accountant to join our accounts team and provide an excellent service to a portfolio of clients. You will be given a high degree of independence in your work, allowing you to take ownership of client relationships and...
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Auditor Senior Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom NatWest Group Full timeSenior Auditor Job DescriptionWe are seeking a highly skilled Senior Auditor to join our Payments & Fraud Operations team at NatWest Group.This role involves providing independent assurance over key bank-wide operations that facilitate payment processing, wholesale cash management, and fraud prevention.You will be responsible for assessing risks and...
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Analytics and Engagement Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom M&G plc. Full timeYour Role at M&GAs a Social Media & Analytics Manager, you will be responsible for shaping and implementing our social media strategy to amplify M&G's commitment to financial well-being. You will work closely with our communications and marketing teams to develop and manage a comprehensive communications framework that fosters customer engagement. Your...
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Youth Engagement Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom Plummer Youth Promise Full timeJob DescriptionWe are seeking a dedicated and enthusiastic individual to join our team as a Youth Engagement Manager. This role involves working with children and young people, facilitating various activities, and participating in competitions. The successful candidate will have the opportunity to develop their skills through training sessions offered by the...
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Advocacy Engagement Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom HARRIS HILL Full timeAbout the OpportunityWe are seeking a skilled Advocacy Engagement Manager to join our team and help shape our advocacy strategy in Scotland.The successful candidate will have a deep understanding of Scottish politics and policymaking processes, as well as excellent communication and interpersonal skills.Key Responsibilities:Developing and implementing...
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Community Engagement Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom XAD Technologies Full timeWe are looking for a highly skilled Community Engagement Liaison to join Xad Technologies LLC, a company established in 2006 with expertise in Telecommunication, IT Networks, Managed Services, Staff Outsourcing, Fleet Management & Security areas.The successful candidate will be responsible for:Updating management systems within specified timescales and...
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Digital Engagement Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Citizens Advice Scotland Full timeRole OverviewThe successful candidate will be responsible for managing relationships between project teams and senior management of advice bureaux across the country. This role offers a unique opportunity to work at the heart of supporting Scotland's largest independent advice network.We are committed to promoting diversity and inclusion, with a range of...
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Analytics and Engagement Expert
2 weeks ago
Edinburgh, Edinburgh, United Kingdom ENGINEERINGUK Full timeJob DescriptionM&G is a leading international savings and investments business with over 170 years of experience. We are committed to enhancing our digital channels to engage with our customers and advisers. The successful candidate will play a key role in shaping and driving forward our channel strategy across social media platforms.ResponsibilitiesDevelop...