Senior Customer Engagement Manager

3 days ago


Edinburgh, Edinburgh, United Kingdom myGwork Full time
About the Role

This exciting opportunity has arisen for a Senior Propositions Manager, Marketing to join our Marketing team at Skyscanner. We're on a mission to help every traveller explore our world effortlessly, and we need someone with your expertise to shape our retention strategy.

Responsibilities
  • Define how we talk about our new and existing retention propositions and create new propositions for our travellers to engage with.
  • In collaboration with our research team, understand our traveller needs and ensure that we create propositions that will be valuable for those travellers now and in the future.
  • Lead on deals propositions, creating a coherent approach to how we market deals across flights, hotels and cars to make it easy for travellers to understand and for marketing teams to execute.
  • Work in partnership with our Product and Commercial teams to agree the retention and deals roadmap and approach to sourcing and delivery.
What You'll Need
  • You'll be an expert in retention propositions, with experience in bringing those propositions to market in a way which is traveller first and focuses on delivering a strong customer experience.
  • Possess highly effective collaboration skills, able to work cross functionally, spotting opportunities to get things done, even with teams outside of your direct influence.
  • Highly motivated, with a drive to make things better - always looking for whats next and never settling for the status quo.
  • Passion for retention and creating brilliant traveller experiences.


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