Customer Engagement Specialist

2 days ago


Edinburgh, Edinburgh, United Kingdom Utilita Energy Full time
Company Overview

Utilita Energy is a leading energy supplier in the UK, serving over 800,000 homes across the country. Our innovative approach to energy management has earned us numerous awards, including the Utility Week Cost of Living Award 2023.

We pride ourselves on our commitment to sustainability, aiming to become net zero by 2030. Our dedication to educating customers on clean and green energy usage makes sustainability a core value within our organization.

Our Core Values:

  • Fairness: We believe in treating everyone fairly and with respect.
  • Smart: We strive to be innovative and forward-thinking in our approach to energy management.
  • Sustainability: We prioritize sustainability in everything we do, from our energy solutions to our business practices.

Job Description:

We are looking for a Customer Engagement Specialist to join our team in Leith. As a Customer Engagement Specialist, you will be responsible for interacting with customers through various channels, including face-to-face, telephony, and live chat.

Your primary objective will be to provide exceptional customer service while promoting our products and services. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to adapt to different customer contact channels.

Key Responsibilities:

  • Provide exceptional customer service through face-to-face, telephony, and live chat interactions.
  • Promote our products and services to meet customer needs.
  • Work towards sales and service targets.
  • Collaborate with local charities and organizations to make a positive impact on the community.

What We Offer:

  • A competitive salary of £25,272 (pro-rata) per annum.
  • A structured bonus scheme tied to our core values: Smart, Fairness, and Sustainability.
  • Career progression opportunities within our company.
  • Access to training programs to develop your skills and knowledge.
  • A range of benefits, including 25 days' annual leave, healthcare scheme, and employee assistance program.

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