Senior Pensions Administrator
4 weeks ago
Role Summary
We are seeking a highly skilled Pension Scheme Coordinator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for delivering world-class customer service to our clients and supporting the growth of our department.
Key Responsibilities
- Carry out projects and ad-hoc activities as determined by the Head of department
- Support training team with knowledge capture and training delivery
- Become department SME on all schemes
- Review and support on delivery of colleague QA
- Develop world-class people
- Identify and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Resolve complex (sometimes confidential) customer enquiries
- Draft non-standard correspondence in response to customer enquiries
- Collate and analyse data and produce routine reports
- Perform and issue pension calculations, including manual calculations
- Provide technical guidance to other team members
- Provide on-the-job coaching to department colleagues
- Attend client meetings where necessary
- Other tasks as required
Requirements
- Previous pensions experience is essential
- Good legislative and technical knowledge
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
Benefits
- 28 days holiday + Bank Holidays
- Performance-related bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount - 7.5% off major retailers
- Annual Dividend
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