Senior Pensions Administrator

4 weeks ago


Liverpool, Liverpool, United Kingdom Equiniti Full time

Role Summary

We are seeking a highly skilled Pension Scheme Coordinator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for delivering world-class customer service to our clients and supporting the growth of our department.

Key Responsibilities

  • Carry out projects and ad-hoc activities as determined by the Head of department
  • Support training team with knowledge capture and training delivery
  • Become department SME on all schemes
  • Review and support on delivery of colleague QA
  • Develop world-class people
  • Identify and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Resolve complex (sometimes confidential) customer enquiries
  • Draft non-standard correspondence in response to customer enquiries
  • Collate and analyse data and produce routine reports
  • Perform and issue pension calculations, including manual calculations
  • Provide technical guidance to other team members
  • Provide on-the-job coaching to department colleagues
  • Attend client meetings where necessary
  • Other tasks as required

Requirements

  • Previous pensions experience is essential
  • Good legislative and technical knowledge
  • Excellent attention to detail and capable of following defined processes and procedures
  • Strong communication skills
  • The desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • The ability to develop positive and productive working relationships
  • Computer literate with a willingness to learn a variety of systems
  • Strong numeracy and literacy skills

Benefits

  • 28 days holiday + Bank Holidays
  • Performance-related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount - 7.5% off major retailers
  • Annual Dividend


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