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Customer Service Representative
2 months ago
About the Role
We are seeking a skilled Counter Assistant to join our team at WHSmith in Lewes Post Office. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.
Key Responsibilities
- Deliver outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Manage queues and ensure customers can access our services quickly and efficiently.
- Meet high standards of governance and attention to detail, maintaining accurate records and adhering to company policies.
- Work collaboratively as part of a team, supporting colleagues to achieve our goals.
What We Offer
As a Counter Assistant with WHSmith, you will enjoy a range of benefits, including a competitive salary, pension scheme, paid annual leave, and employee discounts. You will also have access to our Employee Assistance Programme, providing support for your wellbeing.
About Us
WHSmith is a leading retailer with a rich history, committed to making a positive impact on our customers' lives. We value diversity and inclusion, creating a welcoming environment for all our colleagues.
Requirements
To be successful in this role, you will need to possess excellent communication skills, a passion for customer service, and the ability to work effectively in a team. You will also need to be adaptable, motivated, and committed to achieving high standards.
