Support Analyst

3 days ago


Northampton, Northamptonshire, United Kingdom Lynx Recruitment Full time
Job Description

We are seeking a highly skilled Jr. IT Service Desk Analyst to join our team in Northampton. As a key member of our IT team, you will be responsible for providing technical support to end-users, ensuring the efficient operation of IT systems, and delivering exceptional customer service.

In this role, you will work closely with our IT team to identify and resolve technical issues, escalating complex problems to senior technicians as needed. You will also be responsible for maintaining accurate records of incidents and resolving them in a timely manner.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced office environment. A minimum of 6 months of experience in a similar role is required, along with basic IT skills and excellent customer service abilities.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Maintain accurate records of incidents and resolve them in a timely manner
  • Collaborate with the IT team to identify and resolve technical issues
  • Escalate complex problems to senior technicians as needed

The salary for this position is approximately £26,500-£29,500 per annum, depending on experience.



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