1st Line IT Support Analyst

10 hours ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time
Job Title: 1st Line IT Support Analyst - Kettering Based

We are seeking a talented 1st Line IT Support Analyst to join our client on a 3-month initial contract.

The successful candidate will have experience in 1st/2nd line IT support, with a focus on general MS Windows support. Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with Cyber Essentials.

This is an excellent opportunity for someone looking to build their career in a growing business, with the chance to upskill in areas such as Office 365 and Azure support.

Key Responsibilities:

  • Provide technical support to clients via phone, email or in-person
  • Troubleshoot and resolve technical issues with Microsoft Windows software
  • Collaborate with other teams to ensure seamless customer service

Requirements:

  • At least 6 months' experience in 1st/2nd line IT support
  • Strong knowledge of Microsoft Windows software
  • Excellent communication and problem-solving skills

Salary and Benefits:

£110-120 per day, plus benefits package including holiday pay, pension scheme and training opportunities.


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