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Night Operations Manager
2 months ago
The Opportunity
We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.
Responsibilities:
- Managing the night staff and ensuring that they are performing their duties to a high standard.
- Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
- Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
- Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
- Completing the nightly audit and preparing reports for senior management.
- Ensuring that all safety and security procedures are followed during the overnight shift.
- Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
- Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
- Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
- Maintaining accurate records of all overnight activities and incidents.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Hotel
The Crowne Plaza Manchester Airport is an exceptional hotel situated just outside the bustling City Centre, conveniently close to the airport. The hotel boasts 299 comfortable bedrooms and a remarkable array of dining options, including the Eastern-inspired Sampans Oriental Restaurant, the steakhouse-style restaurant 'The Grill', and the Lobby Dining area, offering a varied selection of all-day dining choices.
Other benefits available within the hotel include a 24-hour shuttle to the airport train station, a gym that operates around the clock, free onsite parking, a 10% travel discount on trains between the home location and the airport, and duty-free sales at the airport as an airport employee.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
