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Conference and Banqueting Attendant

2 months ago

Belfast, United Kingdom Titanic Hotel Belfast Full time
Job Purpose

To deliver exceptional Conference and Banqueting services within the hotel, meeting the highest standards of quality and customer satisfaction.

Main Responsibilities
  1. Set up, service, and clear meeting rooms as per the weekly function sheet, adhering to hotel standards and supervisor's instructions.
  2. Serve tea, coffee, buffets, light refreshments, and other food and beverages as per the weekly function sheet, ensuring the highest standards of presentation and cleanliness.
  3. Maintain regular liaison with the Sales Co-ordinator, other departments, and management regarding changes or difficulties within daily operations.
  4. Assist in setting up banquets and functions as requested by the Conference & Banqueting Manager.
  5. Ensure all Conference & Banqueting areas are kept clean, tidy, and efficiently organized and stocked, including storage areas.
  6. Present meeting rooms for use, fully stocked and clean.
  7. Provide a high standard of customer service and hospitality.
  8. Assist the Front Office department with delivering guest messages, luggage, and other special duties as required.
  9. Report all maintenance faults (equipment and function rooms) to the maintenance department and follow the remedy through.
  10. Report any loss or severe damage to management.
  11. Develop and maintain good working relationships with all departments in the hotel.
  12. Attend all relevant training as and when required.
  13. Show willingness to take on additional responsibilities when necessary.
  14. Familiarise yourself with our Core Values TITANIC, which link to the desired behaviours that we expect all our employees to display.
  15. Candidates must be able to work both early and late shifts (4 am finish).
  16. Maintain total standards relating to security, with emphasis on hotel equipment, customer equipment, banqueting keys, meeting rooms, equipment stores, and banqueting cutlery/crockery.
  17. Have a thorough knowledge of and adherence to the law with regard to company regulations, including fire regulations and procedures, health and safety regulations, first aid procedures, and food hygiene regulations.
  18. Ensure adherence to the company dress code and grooming policy at all times.
  19. Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager.