Conference and Banqueting Attendant

1 month ago

Belfast, United Kingdom Titanic Hotel Belfast Full time
Job Purpose

To deliver exceptional Conference & Banqueting services within the hotel, meeting the highest standards of quality and customer satisfaction.

Main Responsibilities
  1. To set up, service, and clear meeting rooms as per the weekly function sheet, adhering to the hotel's standards and supervisor's instructions.
  2. To serve tea, coffee, buffets, light refreshments, and other food and beverages as per the weekly function sheet, ensuring the highest standards of presentation and cleanliness.
  3. To maintain regular liaison with the Sales Co-ordinator, other departments, and management regarding changes or difficulties within the daily operations of the department.
  4. To assist in the setup of banquets and functions as requested by the Conference & Banqueting Manager.
  5. To ensure that all Conference & Banqueting areas are kept clean, tidy, and efficiently organized and stocked, including storage areas.
  6. To provide a high standard of customer service and hospitality.
  7. To assist the Front Office department with delivering guest messages, luggage, and other special duties as required.
  8. To report all maintenance faults (equipment and function rooms) to the maintenance department and follow the remedy through.
  9. To develop and maintain good working relationships with all departments in the hotel.
  10. To attend all relevant training as and when required.
  11. To show willingness to take on additional responsibilities when necessary.
  12. To familiarize yourself with our Core Values TITANIC, which link to the desired behaviours that we expect all our employees to display.
  13. To work both early and late shifts (4 am finish) as required.
  14. To ensure total standards relating to security are maintained with emphasis on the following:
  • Hotel Equipment;
  • Customer Equipment;
  • Banqueting Keys;
  • Meeting Rooms;
  • Equipment Stores;
  • Banqueting Cutlery/Crockery.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
  • Fire Regulations and Procedures;
  • Health and Safety Regulations;
  • First Aid Procedures;
  • Food Hygiene Regulations.
To ensure that the company dress code and grooming policy is adhered to at all times.To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager.

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