Application Maintenance Coordinator

1 week ago

Leeds, Leeds, United Kingdom Asda Stores Ltd Full time
Job Title

Application Maintenance Coordinator

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

End User Support

Key Responsibilities
  1. Monitor supplier performance against agreed contractual SLAs, collect performance data and investigate any breaches.
  2. Carry out regular reviews with third party suppliers and participate in Contract and SLA risk assessments.
  3. Represent suppliers and applications managed by the team in regular service reviews and incident review meetings.
  4. Produce clear and accurate reporting on supplier performance, highlighting service improvement steps where necessary.
  5. Coordinate the resolution of key problems by bringing together other Asda teams and third parties.
  6. Resolve problems through the relevant processes and escalate issues to the Applications Maintenance Manager/Senior Apps Dev Manager as appropriate.
  7. Act as liaison between Technology Service or George business and the third party supplier for operational issues.
  8. Utilise and update the supplier management information system.
  9. Have a short-term view of key business activities and ensure plans are in place to maintain operational stability throughout.
  10. Participate towards product road maps.
  11. Understand product roadmaps and sunset dates, conduct capacity reviews and co-ordinate plans to test platform resilience where applicable.
  12. Monitor and report on system capacity to apply archiving and purging principles at regular intervals to maintain performant systems - applying defined business rules and adherence to legal compliance.
Benefits

Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. You will also get an excellent benefits package including;

  • Discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

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