Application Maintenance Coordinator

1 month ago


Leeds, Leeds, United Kingdom Asda Stores Ltd Full time
Job Title

Application Maintenance Coordinator

Job Summary

We are seeking a skilled Application Maintenance Coordinator to join our team at Asda Stores Ltd. The successful candidate will be responsible for monitoring supplier performance, conducting regular reviews, and coordinating the resolution of key problems.

Key Responsibilities
  • Monitor supplier performance against agreed contractual SLAs and collect performance data.
  • Carry out regular reviews with third-party suppliers and participate in Contract and SLA risk assessments.
  • Represent suppliers and applications managed by the team in regular service reviews and incident review meetings.
  • Produce clear and accurate reporting on supplier performance and highlight service improvement steps where necessary.
  • Coordinate the resolution of key problems by bringing together other Asda teams and third parties.
  • Resolve problems through relevant processes and escalate issues to the Applications Maintenance Manager/Senior Apps Dev Manager as appropriate.
  • Act as liaison between Technology Service or George business and the third-party supplier for operational issues.
  • Utilise and update the supplier management information system.
  • Have a short-term view of key business activities and ensure plans are in place to maintain operational stability.
  • Participate in product roadmaps and understand product roadmaps and sunset dates.
  • Monitor and report on system capacity to apply archiving and purging principles at regular intervals.
What We Offer

We offer a hybrid way of working, giving you the choice to work where it works best for you and your team. Our excellent benefits package includes a discretionary company bonus, company pension, and colleague discount.

We want all colleagues to be able to bring their best and true selves to work, every day. We want our colleagues to be Proud to be Asda and proud to be themselves.



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