Regional Account Manager

6 days ago

Birmingham, Birmingham, United Kingdom Florence Full time
About the Role

We are seeking a highly motivated and experienced Regional Account Executive to join our operations team at Florence. As a Regional Account Executive, you will be responsible for delivering exceptional customer service to our clients in your geographical area.

Key Responsibilities
  • Build strong relationships with Florence users at care homes and various care settings to ensure their needs are met with adequate staffing numbers.
  • Identify opportunities for healthcare professionals within your region and work with the team to drive Florence performance and adoption.
  • Support the Regional Account Managers in ensuring all clients reach successful onboarding and retention as Florence customers.
  • Engage with active clients and re-engage with churned clients to drive business growth.
  • Attend to all general enquiries received via email, telephone, and our live chat.
  • Consistently reach and exceed monthly team KPIs.
Requirements
  • Proficient in IT and prior experience in customer engagement.
  • Excellent interpersonal skills to build strong relationships and a strong passion for the Health & Social Care industry.
  • Demonstrates exceptional communication abilities and a strong desire for continuous learning and personal growth.
  • A collaborative team player with the ability to effectively prioritise workload.
What We Offer
  • Competitive salary and 25 days annual leave with option to purchase additional days.
  • Private healthcare insurance and enhanced maternity and paternity leave.
  • Cycle to Work Scheme and Railcard scheme for under 30's.
  • Flexible personal benefits and wellness support.
  • An innovative, fun, and friendly work environment.

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

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