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Concierge Associate

1 month ago

London, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking a highly skilled Concierge Associate to join our team at Firmdale Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Manage the daily operation of the concierge desk, overseeing arrivals and departures to the hotel.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Work closely with the front office team to ensure excellent communication and coordination.

What We Offer:

  • Discounts and perks platform
  • Wage stream - an employee app to stream wages before payday
  • Paid overtime
  • Flexibility
  • No split shifts
  • Cycle to work scheme
  • Uniform and meals provided
  • Uniforms dry cleaned
  • Discounted personal dry cleaning
  • Social events, wellbeing and team activities
  • Award-winning training opportunities and career development
  • Fully funded English lessons
  • One paid volunteering day per year
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)

Requirements:

  • Possess a passion for providing excellent customer service
  • Demonstrate warmth and impeccable service
  • Attention to detail
  • Efficient and logical

Why Join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising of 10 high-end luxury hotels and 8 bars and restaurants in London and New York. We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done.