Client Experience Associate

18 hours ago


London, Greater London, United Kingdom Williams Lea Full time
About the Role

We are seeking a highly skilled Client Experience Associate to join our team in London. As a key member of our client services team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide outstanding reception and concierge service to clients, ensuring their needs are met promptly and efficiently.
  • Timekeeping and Absence: Conduct all timekeeping and absence for direct reports, ensuring system accuracy and compliance with company policies.
  • Problem Solving: Immediately escalate operational problems or issues to Supervisor or Manager and handle client concerns by providing solutions in accordance with company policies.
  • Quality Assurance: Conduct and oversee quality assurance processes to maintain efficient workflow and ensure client satisfaction.
Requirements

To be successful in this role, you will need:

  • Experience: Minimum 5 years' experience in a customer service environment, preferably in legal or financial services industries.
  • Skills: Intermediate Microsoft Office skills, good knowledge of Cisco telephone systems, and excellent communication and problem-solving skills.
What We Offer

We offer a competitive salary of £40,000 per annum, as well as a range of benefits including 25 days holiday, plus bank holidays (pro-rata for part-time or fixed-term roles), and access to private medical insurance, life assurance, and cycle-to-work scheme.



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