Operations Strategy Manager

1 day ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time
Job Title: Operations Strategy Manager

The Operations Strategy Manager will play a critical role in shaping the strategic direction of our insurance operations and ensuring effective execution of key initiatives to deliver against this. This role involves overseeing the Operations Business Change Manager and Operations Product Owner, ensuring alignment with company goals, and optimizing operational efficiency and ensuring budget control.

Key Responsibilities:
  • Support the implementation of the HSB Building Warranty Insurance Services' annual operational and strategic plans and priorities in line with HSB UK and Ireland's 2025 and beyond ambitions.
  • Understanding and documenting the end-to-end customer journey and responsible for digital process and journey improvements. Hosting internal and external meetings and workshops to support this.
  • Responsible for development and launch of Programs to deliver on strategic plans e.g. the company's digital first approach including customer portal development etc.
  • Senior stakeholder engagement reporting to relevant steering committees on benefits delivery and future change.
  • Implementing and building strategic roadmap:Accountable to align and deliver digital operations with strategic goalsDirector and Steering sign-off of roadmapCommunication and alignment of roadmap to all interested parties
  • Delegation and management of through Business Product Owners.
  • Work closely with the Customer Service Leadership team to support the operational activities in aligning with regulatory requirements and risk mitigation strategies.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product performance and customer feedback, driving continuous improvement.
  • Build and mentor a high-performing team, fostering a culture of collaboration, innovation, and excellence.
Key Skills & Experience:
  • Proven leadership and project management experience
  • Effective stakeholder management
  • People management skills and experience
  • Experience in digitising customer journeys and new process development
  • Ability to lead the development and interpretation of numerical trends and analysis, identify key issues based on this information to enable well-informed business decisions.
  • Awareness and understanding of regulatory framework and requirements.
Qualifications & Educations Requirements:
  • University degree or equivalent (preferred)
Benefits:
  • Annual bonus
  • Excellent pension scheme
  • Private Medical Insurance
  • Enhanced Maternity/Paternity leave (after 2 years' service)
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service

At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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