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Restaurant Operations Manager

2 months ago

Birkenhead, Wirral, United Kingdom Hickorys Smokehouse Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hickory's Smokehouse. As a General Manager Designate, you will be responsible for leading our restaurant operations and ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Lead and manage a team of restaurant staff, providing coaching and development opportunities to ensure they are equipped to deliver exceptional customer service.
  • Oversee the day-to-day operations of the restaurant, including managing inventory, controlling costs, and maintaining a clean and safe environment.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the management team to achieve business objectives and implement company-wide initiatives.
  • Ensure compliance with health and safety regulations and company policies.
What We Offer
  • A competitive salary of up to £45,000 per year, including a generous Tip Jar scheme.
  • A 25% discount on food and drinks for you and up to 5 friends at all of our restaurants.
  • The opportunity to work for a company that is ranked as one of the Top 100 Best Companies to work for in the UK.
  • A comprehensive training and development program, including opportunities for qualifications and career progression.
  • A range of benefits, including free BBQ and team food, Christmas Day off, and paid occasion days off.
  • The chance to be part of a dynamic and supportive team, with a focus on work-life balance and employee well-being.
Requirements
  • Proven experience in a restaurant management role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong business acumen, with the ability to analyze data and make informed decisions.
  • A passion for delivering exceptional customer service and a commitment to maintaining high standards of quality.