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Operations Business Product Owner

2 months ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time
Job Title: Operations Business Product Owner

The Operations Business Product Owner will be responsible for defining and driving the vision, strategy, and roadmap for operational products and processes. This role requires a strategic and analytical thinker who can translate business needs into actionable product requirements.

Key Responsibilities:
  • Support the implementation of the HSB Building Warranty Insurance Services' annual operational and strategic plans and priorities in line with HSB UK and Ireland's 2025 and beyond ambitions.
  • Interface with Munich Re IT and HSB, acting as the point of contact in IT change ceremonies to facilitate requirements, scope determination, and accountable for delivered solutions.
  • Manage the backlog for select MD Group systems to support conduit for the business, prioritization of large and small items, and ensures all artifacts are ready when needed for change.
  • Understand and manage implications of business change.
  • Feed upcoming system changes into Operations Change Manager.
  • Report on project progress, MI, with oversight of scope, benefits, and objectives, and costs.
  • Evaluate software solutions working with GSI Enterprise Architects alongside business needs.
  • Consider and advise the Operations Strategy & Oversight Manager of opportunities for product development, maximizing use of systems and analytics.
  • Define and communicate the product vision and strategy in alignment with the company's operational goals and objectives.
  • Develop and implement comprehensive product development and enhancement strategies to support the adoption of new products, tools, and technologies within the Operations department.
  • Collaborate with relevant teams to highlight opportunities for innovative products that meet commercial and market demand.
  • Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
  • Work closely with the Operations Business Change Manager to support operational activities in aligning with regulatory product requirements and risk mitigation strategies.
  • Assess the impact of changes to and new products and develop proposals to mitigate risks.
  • Identify potential risks and resistance to product enhancement/change; develop and implement mitigation strategies to address these challenges.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product implementation outcome and customer feedback, driving continuous improvement.