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Operations Business Product Lead

4 weeks ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time

The Role

The Operations Business Product Lead will be responsible for defining and driving the vision, strategy, and roadmap for operational products and processes. The role requires a strategic and analytical thinker who can translate business needs into actionable product requirements.

The role will support the development and implementation of assigned initiatives and business product projects and support Premier Guarantee in delivering on its ambitions for profitable growth and market-leading customer experience.

Key Responsibilities:

  • Support the implementation of Premier Guarantee's annual operational and strategic plans and priorities in line with the company's ambitions.
  • Interfaces with Munich Re IT and Premier Guarantee and acts as the point of contact in IT change ceremonies to facilitate requirements and steer scope determination, accountable for delivered solutions, and feedback regarding process improvement and retrospectives.
  • Manages the backlog for select MD Group systems to support conduit for the business, prioritization of large and small items, and ensures all artifacts are ready when needed for change, i.e., requirements, documents, pricing sheets.
  • Understanding and management of implications of business change.
  • Feeding upcoming system changes into Operations Change Manager.
  • Reporting on project progress MI, with oversight of scope, benefits, and objectives, and costs.
  • Evaluates software solutions working with GSI Enterprise Architects alongside business needs.
  • Consider and advise the Operations Strategy & Oversight Manager of opportunities for product development, maximizing use of systems and analytics.
  • Define and communicate the product vision and strategy in alignment with the company's operational goals and objectives.
  • Develop and implement comprehensive product development and enhancement strategies to support the adoption of new products, tools, and technologies within the Operations department.
  • Collaborate with relevant teams to highlight opportunities for innovative products that meet commercial and market demand and focus.
  • Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
  • Work closely with the Operations Business Change Manager to support operational activities in aligning with regulatory product requirements and risk mitigation strategies.
  • Assess the impact of changes to and new products and develop proposals to mitigate risks.
  • Identify potential risks and resistance to product enhancement/change; develop and implement mitigation strategies to address these challenges.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product implementation outcome and customer feedback, driving continuous improvement.

Key Skills & Experience:

  • Effective stakeholder management at all levels.
  • Ability to lead the development and interpretation of numerical trends and analysis, identify key issues based on this information to enable well-informed business decisions.
  • Proven leadership and project management experience.
  • Awareness and understanding of the main risks facing the identified insurance sector.
  • Good knowledge and understanding of the business, economic, and market environment in which non-life property carriers operate.

Qualifications & Educational Requirements:

  • Fully qualified professional insurance designation.
  • University degree or equivalent preferred.

Benefits:

  • Annual bonus.
  • Excellent pension scheme.
  • Private Medical Insurance.
  • Enhanced Maternity/Paternity leave (after 2 years' service).
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service.