Insurance Operations Manager

6 days ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time

Job Summary:

The Operations Strategy and Oversight Manager will play a critical role in shaping the strategic direction of our insurance operations and ensuring effective execution of key initiatives to deliver against this. This role involves overseeing the Operations Business Change Manager and Operations Product Owner, ensuring alignment with company goals, and optimizing operational efficiency and ensuring budget control.

Key Responsibilities:

  • Support the implementation of the company's annual operational and strategic plans and priorities in line with the company's 2025 and beyond ambitions.
  • Understand and document the end-to-end customer journey and be responsible for digital process and journey improvements. Host internal and external meetings and workshops to support this.
  • Be responsible for development and launch of Programs to deliver on strategic plans, e.g., the company's digital first approach, including customer portal development, etc.
  • Senior stakeholder engagement, reporting to relevant steering committees on benefits delivery and future change.
  • Implement and build strategic roadmap: Accountable to align and deliver digital operations with strategic goals. Director and Steering sign-off of roadmap. Communication and alignment of roadmap to all interested parties.
  • Delegation and management of through Business Product Owners.
  • Work closely with the Customer Service Leadership team to support the operational activities in aligning with regulatory requirements and risk mitigation strategies.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product performance and customer feedback, driving continuous improvement.
  • Build and mentor a high-performing team, fostering a culture of collaboration, innovation, and excellence.

Key Skills & Experience:

  • Proven leadership and project management experience.
  • Effective stakeholder management.
  • People management skills and experience.
  • Experience in digitising customer journeys and new process development.
  • Ability to lead the development and interpretation of numerical trends and analysis, identify key issues based on this information to enable well-informed business decisions.
  • Awareness and understanding of regulatory framework and requirements.

Qualifications & Educations Requirements:

  • University degree or equivalent (preferred).

Benefits:

  • Annual bonus.
  • Excellent pension scheme.
  • Private Medical Insurance.
  • Enhanced Maternity/Paternity leave (after 2 years' service).
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service.

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