Operations Strategy Manager

2 months ago

Birkenhead, Wirral, United Kingdom Premier Guarantee Full time
{"Key Responsibilities": "

As a key member of our team, you will play a critical role in shaping the strategic direction of our insurance operations and ensuring effective execution of key initiatives to deliver against our goals.

You will be responsible for overseeing the performance and development of the following roles:

  • Operations Business Product Owner
  • Operations Business Change Manager

Key Responsibilities:

  • Support the implementation of our annual operational and strategic plans and priorities in line with our 2025 and beyond ambitions.
  • Understand and document the end-to-end customer journey and be responsible for digital process and journey improvements. Host internal and external meetings and workshops to support this.
  • Develop and launch programs to deliver on strategic plans, such as our digital first approach, including customer portal development.
  • Engage with senior stakeholders and report to relevant steering committees on benefits delivery and future change.
  • Implement and build a strategic roadmap, aligning and delivering digital operations with strategic goals. Obtain Director and Steering sign-off of the roadmap and communicate and align it with all interested parties.
  • Delegate and manage through Business Product Owners.
  • Work closely with the Customer Service Leadership team to support operational activities in aligning with regulatory requirements and risk mitigation strategies.
  • Ensure alignment of product development with operational needs and strategic goals.
  • Monitor product performance and customer feedback, driving continuous improvement.
  • Build and mentor a high-performing team, fostering a culture of collaboration, innovation, and excellence.

Key Skills & Experience:

  • Proven leadership and project management experience
  • Effective stakeholder management
  • People management skills and experience
  • Experience in digitising customer journeys and new process development
  • Ability to lead the development and interpretation of numerical trends and analysis, identify key issues based on this information to enable well-informed business decisions.
  • Awareness and understanding of regulatory framework and requirements.

Qualifications & Educations Requirements:

  • University degree or equivalent (preferred)

Benefits:

  • Annual bonus
  • Excellent pension scheme
  • Private Medical Insurance
  • Enhanced Maternity/Paternity leave (after 2 years' service)
  • 25 days annual leave plus bank holidays - increasing to 30 days after 5 years of service

At Premier Guarantee, we value diversity, equity, and inclusion, and we are committed to building a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

"}

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