Customs Operations Specialist
4 weeks ago
CUSTOMS OPERATIONS SPECIALIST - 12 MONTH FIXED TERM CONTRACT
As a Customs Operations Specialist, you will leverage your expertise to develop innovative solutions and influence the future of our operations. Join a worldwide network of dedicated professionals, supported by cutting-edge technology, to elevate your career.
Key Responsibilities:
- Collaborate with clients to coordinate customs submissions for the transportation of goods; comprehensive declarations for both imports and exports, transition declarations (T1's) relevant to exports, and CFSP frontier and supplementary declarations as required by the client.
- Provide timely and relevant information to clients, freight forwarders, transporters, and internal stakeholders, ensuring exceptional customer service and engagement.
- Ensure all documentation is accurately completed to meet deadlines and processing requirements.
- Address critical requirements and resolve issues within processing timelines.
- Maintain all customs entry files in both electronic and physical formats as necessary for certification and documentation.
- Handle inquiries from the Global Service Centre (GSC) and manage responses from HMRC and other UK Government Departments regarding declaration inquiries.
- Dispatch and share data with the Global Service Centre (GSC) as applicable.
Core Competencies
Enhancing Customer Success
- Cultivates strong relationships with clients.
- Develops, implements, and delivers high-quality and innovative services or solutions.
- Motivates clients and secures their commitment.
- Achieves organizational alignment and support for client needs.
Strategic Visioning
- Maintains a broad and global perspective regarding strategy.
- Formulates sustainable strategies that support Investment, Provider, and Employer of Choice.
- Inspires and aligns the organization to realize the strategy.
Skills & Experience
- Previous experience in Customs is advantageous. Familiarity with customs and excise procedures, invoicing clients, and managing documents for importers/exporters to and from international locations. Proficient in computer use, effective communicator, excellent telephone etiquette, organized with strong administrative skills. Proven history of delivering outstanding customer service.
REPORTS TO: Customs Operations Manager
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