Customs Clearance Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Customs Bureau Agent to join our team at DHL Global Forwarding (UK) Limited. As a key member of our customs operations team, you will play a critical role in ensuring the smooth processing of customs entries for shipment of goods.
Key Responsibilities:
- Coordinate customs entries for shipment of goods, ensuring all documentation meets processing requirements.
- Provide timely and accurate information to customers and stakeholders, resolving critical issues within processing timelines.
- Manage electronic and hard copy customs entries files, maintaining accurate records and ensuring compliance with regulations.
- Collaborate with governmental departments to resolve queries and respond to requests in a timely manner.
- Send data to the Global Service Centre as needed, ensuring seamless communication and coordination.
Core Competencies
Customer Success
- Build strong relationships with customers, delivering high-quality services and solutions that meet their needs.
- Align the organization with customer needs, ensuring that our services are tailored to meet their expectations.
Strategic Vision
- Maintain a global perspective on strategy, developing sustainable solutions that drive business growth.
- Inspire and align the organization with our strategic vision, ensuring that everyone is working towards a common goal.
Skills & Experience
- Desirable experience in customs operations, with a strong understanding of customs procedures and documentation.
- Proficient in PC usage, communication, and organization, with a proven track record of delivering excellent customer service.
Working Arrangements
This role is based in Hayes and requires flexibility to work shifts, including Tuesday to Saturday. You will be reporting to the Customs Operations Manager.
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