Customer Engagement Specialist

4 weeks ago


Longford, Telford and Wrekin, United Kingdom Ted Baker Full time

Position Overview
The role of the Sales Support Associate is to foster an atmosphere of authentic customer engagement while striving to optimize sales through exceptional service.

About Us
Ted Baker is a brand that embodies British elegance with a global perspective. We pride ourselves on our distinctive style and attention to detail, which is reflected in our team members.

Key Responsibilities

  • Team Collaboration: Actively participate in team activities, demonstrating integrity and respect for colleagues.
  • Continuous Learning: Take initiative in personal development to enhance team success.
  • Flexibility: Adapt to the dynamic needs of the business while supporting team objectives.
  • Mentorship: Assist new team members through friendly guidance and support.
  • Product Knowledge: Stay informed about current merchandise, including details on style, material, and care.
  • Visual Standards: Adhere to merchandising guidelines to maintain the brand's high standards.
  • Customer Interaction: Deliver a warm and memorable service experience, utilizing effective sales techniques to build lasting relationships.
  • Operational Excellence: Follow company policies and health and safety procedures diligently.

Our Values
At Ted Baker, we are committed to authenticity, kindness, curiosity, courage, and inclusivity. We believe in celebrating individuality and diversity within our workforce.

Employee Benefits
We offer a comprehensive benefits package that includes generous discounts on our products, a bonus scheme based on team performance, and access to health and wellness resources.

Join us in creating a unique customer experience that reflects the essence of Ted Baker.



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