Operations Support Specialist

6 days ago


Longford, Telford and Wrekin, United Kingdom FedEx Full time

Job Summary:

We are seeking a highly skilled and motivated Operations Support Specialist to join our team at FedEx. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our logistics and customer service processes.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to identify and resolve operational issues, improving process efficiency and reducing costs.
  • Monitor and analyze key performance indicators (KPIs) to optimize logistics and customer service performance.
  • Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
  • Participate in training and development programs to stay up-to-date on industry trends and best practices.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About FedEx:

FedEx is a global leader in logistics and transportation, committed to delivering exceptional customer service and operational excellence. We are a diverse and inclusive organization, dedicated to creating a workplace where everyone can thrive.



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