Operations Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled and motivated Operations Support Specialist to join our team at FedEx. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our logistics and customer service processes.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Collaborate with cross-functional teams to identify and resolve operational issues, improving process efficiency and reducing costs.
- Monitor and analyze key performance indicators (KPIs) to optimize logistics and customer service performance.
- Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
- Participate in training and development programs to stay up-to-date on industry trends and best practices.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About FedEx:
FedEx is a global leader in logistics and transportation, committed to delivering exceptional customer service and operational excellence. We are a diverse and inclusive organization, dedicated to creating a workplace where everyone can thrive.
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