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Senior Technical Support Specialist

2 months ago

Longford, Telford and Wrekin, United Kingdom FIS Full time

FIS is a leading provider of financial technology solutions, empowering businesses to thrive in today's dynamic market. Our Platform Operations team plays a crucial role in ensuring the seamless functioning of our diverse product portfolio across multiple regions, primarily operating on robust SQL and Oracle platforms.

We are seeking a highly motivated and skilled Senior Technical Support Engineer to join our dedicated team. In this role, you will be responsible for providing expert technical support to our valued clients, resolving complex issues, and contributing to the overall stability and performance of our live software systems.

Responsibilities:
  • Take ownership of critical processes and data structures on live servers, ensuring optimal system health and integrity.
  • Conduct thorough investigations and reproduce software and hardware issues, employing advanced troubleshooting techniques to identify root causes.
  • Implement effective workarounds and collaborate with internal teams to facilitate swift issue resolution, minimizing downtime and disruption for our clients.
  • Demonstrate proficiency in Windows administration, database configuration, and scripting, leveraging your technical expertise to resolve a wide range of support requests.

The ideal candidate possesses exceptional interpersonal communication skills, a strong commitment to customer satisfaction, and a passion for problem-solving. If you thrive in a fast-paced environment and are eager to contribute to the success of a leading financial technology company, we encourage you to apply.