Policy and Compliance Advisor

1 day ago


London, Greater London, United Kingdom Hometree Marketplace Limited Full time

About Our Organisation

Hometree Marketplace Limited is a market leader in the residential energy sector, dedicated to empowering homeowners to manage their energy more efficiently and cost-effectively.

We offer a comprehensive range of services, including flexible financing options, energy services, and home maintenance plans.

The Role Overview

This position requires a skilled professional who can provide exceptional customer service, handle high volumes of calls, and meet performance targets.

  • Main Responsibilities:
  • Handle incoming inquiries, coordinate service appointments, and resolve complaints effectively.
  • Collaborate with engineers, suppliers, and third parties to ensure efficient job allocation and service delivery.
  • Maintain accurate records of customer complaints and dissatisfaction, resolving issues at first contact whenever possible.

Key Performance Indicators (KPIs)

  • Call volume targets.
  • Average Handling Time (AHT).
  • Service Levels.
  • Minimized abandoned call rates.


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