Policy and Compliance Advisor
1 day ago
About Our Organisation
Hometree Marketplace Limited is a market leader in the residential energy sector, dedicated to empowering homeowners to manage their energy more efficiently and cost-effectively.
We offer a comprehensive range of services, including flexible financing options, energy services, and home maintenance plans.
The Role Overview
This position requires a skilled professional who can provide exceptional customer service, handle high volumes of calls, and meet performance targets.
- Main Responsibilities:
- Handle incoming inquiries, coordinate service appointments, and resolve complaints effectively.
- Collaborate with engineers, suppliers, and third parties to ensure efficient job allocation and service delivery.
- Maintain accurate records of customer complaints and dissatisfaction, resolving issues at first contact whenever possible.
Key Performance Indicators (KPIs)
- Call volume targets.
- Average Handling Time (AHT).
- Service Levels.
- Minimized abandoned call rates.
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