Business Solutions Manager

5 days ago

London, Greater London, United Kingdom Sequel Business Solutions Ltd Full time
Job Description

Role Purpose

The purpose of the Client Support Services team is to enable our clients to be successful in their use of our software solutions. As an invaluable and reliable source of assistance, we provide exceptional client support. We deliver dependable and scalable support services aligned to our clients' needs.

Key Responsibilities

  • Manage the day-to-day running of a sub-team of up to 7 people within the business support function and ensure that our company is doing everything possible to deliver an exceptional support service to all its clients.
  • Drive continuous improvement (CI) of the support services in your sub-team and contribute to CI initiatives across the support function.
  • Ensure Client Service Level Agreements (SLAs) are met.
  • Regular engagement with clients to review the support service.
  • Recruitment / Resource planning.
  • Provide structured objectives / Mentoring / Performance reviews for members of the team.
  • Ensure team members are motivated and have the right level of training to do their job.
  • Manage personal growth of team members.
  • Involvement with service transition to ensure a smooth handover from projects to client go-lives.
  • Service reporting to Account Managers / Service Delivery Managers & clients.
  • Manage Hyper-care and Chargeable Support projects, and organize out-of-hours support if needed.
  • Ensure client benefit is at the heart of everything we do.
  • Adhere to corporate policies, procedures, and standards.
  • Ensure that data security and data privacy corporate guidelines and processes are followed.
  • Be supportive of product development and product strategy initiatives.
  • Ensure department processes are documented and adhered to.
  • Ensure knowledge is captured, protected, and shared accordingly.
  • Where necessary, be aware of and adhere to clients' policies and procedures.
  • Identify, manage, and mitigate the risks that exist in the department/team (operational and security).

Qualifications

  • 7+ years in a customer-facing software support role.
  • 2+ years as a manager/team leader.
  • Experience working with demanding high-profile clients.
  • Experience of line management and personnel management.
  • Demonstrated ability to work in a high-pressure environment.
  • Exceptional communication skills.
  • Able to perform presentations to audiences of various sizes and positions in the business/company.
  • Strong problem-solving skills / Able to think outside the box.
  • Affinity for working with complex software products.
  • Exposure to web technologies – IIS / CSS / XML.
  • Ability to prioritize and resolve issues to high standards and within Service Level Agreement timelines.
  • Ability to motivate and listen to team members.
  • Strong SQL Skills including an understanding of SQL Server Management Studio / SQL Server Profiler.
  • Proficient in Microsoft Office.
  • ITIL foundation level / working understanding of ITIL concepts.

  • Business Solutions Expert

    7 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our team at Specialty Business Solutions. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesBusiness Requirements Elicitation: Gather, clarify, and communicate business requirements...

  • Business Solutions Expert

    5 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our team at Specialty Business Solutions. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesBusiness Requirements Elicitation: Gather, clarify, and communicate business requirements...

  • Business Analyst

    7 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our Specialty Business Solutions team. As a key member of our team, you will be responsible for working closely with our clients to understand their business needs and develop innovative solutions to meet those needs.Key ResponsibilitiesBusiness Analysis: Conduct thorough...

  • Business Analyst

    5 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our Specialty Business Solutions team. As a key member of our team, you will be responsible for working closely with our clients to understand their business needs and develop innovative solutions to meet those needs.Key ResponsibilitiesBusiness Analysis: Conduct thorough...

  • Senior Business Solutions Analyst

    5 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our Specialty Business Solutions team. As a Senior Business Solutions Analyst, you will play a critical role in working with our clients to understand their business needs and develop solutions to meet those needs.Key ResponsibilitiesBusiness Analysis: Conduct thorough...

  • Senior Business Solutions Analyst

    7 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Business Solutions Analyst to join our Specialty Business Solutions team. As a Senior Business Solutions Analyst, you will play a critical role in working with our clients to understand their business needs and develop solutions to meet those needs.Key ResponsibilitiesBusiness Analysis: Conduct thorough...

  • Senior Business Solutions Analyst

    1 day ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About UsAt Specialty Business Solutions, we are a leading provider of innovative insurance and reinsurance software solutions. Our expertise lies in delivering successful transformation programs for underwriters, brokers, and MGAs within the Lloyd's, companies, and international insurance/reinsurance sectors.Job OverviewWe are seeking a highly skilled and...

  • Senior Business Solutions Analyst

    1 day ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About UsAt Specialty Business Solutions, we are a leading provider of innovative insurance and reinsurance software solutions. Our expertise lies in delivering successful transformation programs for underwriters, brokers, and MGAs within the Lloyd's, companies, and international insurance/reinsurance sectors.Job OverviewWe are seeking a highly skilled and...

  • Business Development Manager

    1 day ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Manager to join our team at Specialty Business Solutions. As a key member of our organization, you will play a critical role in driving business growth and development, while providing exceptional client service and support.Key ResponsibilitiesBusiness Development: Identify...

  • Business Development Manager

    1 day ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Manager to join our team at Specialty Business Solutions. As a key member of our organization, you will play a critical role in driving business growth and development, while providing exceptional client service and support.Key ResponsibilitiesBusiness Development: Identify...

  • Business Development Manager

    5 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Manager to join our team at Specialty Business Solutions. As a key member of our organization, you will play a critical role in driving business growth and development, while providing exceptional client service and support.Key ResponsibilitiesBusiness Development: Identify...

  • Business Development Manager

    6 days ago

    London, Greater London, United Kingdom Specialty Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Manager to join our team at Specialty Business Solutions. As a key member of our organization, you will play a critical role in driving business growth and development, while providing exceptional client service and support.Key ResponsibilitiesBusiness Development: Identify...

  • Business Development Manager

    1 day ago

    London, Greater London, United Kingdom Innova Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at Innova Solutions. As a key member of our sales team, you will be responsible for driving targeted sales and prospect engagement, creating a pipeline of opportunities that meets our target market profiles with a focus on Contracting Solutions (T&M,...

  • Business Development Manager

    1 day ago

    London, Greater London, United Kingdom Innova Solutions Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team at Innova Solutions. As a key member of our sales team, you will be responsible for driving targeted sales and prospect engagement, creating a pipeline of opportunities that meets our target market profiles with a focus on Contracting Solutions (T&M,...

  • Business Development Manager

    5 days ago

    London, Greater London, United Kingdom Innova Solutions Full time

    About the RoleInnova Solutions is seeking a highly motivated and experienced Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving targeted sales and prospect engagement, creating a pipeline of opportunities that meets our target market profiles with a focus on Contracting Solutions.Key...

  • Business Development Manager

    5 days ago

    London, Greater London, United Kingdom Innova Solutions Full time

    About the RoleInnova Solutions is seeking a highly motivated and experienced Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving targeted sales and prospect engagement, creating a pipeline of opportunities that meets our target market profiles with a focus on Contracting Solutions.Key...

  • Business Solutions Architect

    7 days ago

    London, Greater London, United Kingdom CS Business Center GmbH Full time

    Job Opportunity at CS Business Center GmbHThis is a fantastic opportunity for an experienced and motivated IT professional to join CS Business Center GmbH and support the transition to a more efficient and sustainable business model.In this role, you will work with various departments to develop practical solutions using a range of different platforms and...

  • Business Solutions Architect

    5 days ago

    London, Greater London, United Kingdom CS Business Center GmbH Full time

    Job Opportunity at CS Business Center GmbHThis is a fantastic opportunity for an experienced and motivated IT professional to join CS Business Center GmbH and support the transition to a more efficient and sustainable business model.In this role, you will work with various departments to develop practical solutions using a range of different platforms and...

  • Business Development Executive

    5 days ago

    London, Greater London, United Kingdom Quorum Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our EMEA sales and marketing team at Quorum Business Solutions. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and delivering exceptional customer experiences.Key...

  • Business Development Executive

    7 days ago

    London, Greater London, United Kingdom Quorum Business Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Account Manager to join our EMEA sales and marketing team at Quorum Business Solutions. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and delivering exceptional customer experiences.Key...