IT Support Specialist

3 days ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time
Job Description:

We are seeking a highly skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd. The successful candidate will be responsible for providing exceptional technical support to our customers, resolving complex issues and escalating problems when necessary.

Key Responsibilities:
  • Providing timely and effective technical support to customers via phone, email, or in-person.
  • Resolving customer complaints and concerns in a professional and courteous manner.
  • Escalating complex issues to senior technical staff as needed.
  • Participating in on-call rotations and providing 24/7 support as required.

Requirements:

To be considered for this role, you must have:
  • A minimum of 1 year's experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • The ability to work effectively in a fast-paced environment.
  • Familiarity with Microsoft Office and other software applications.

Benefits:

As a Technical Service Desk Analyst at Global Technology Solutions Ltd, you will receive:
  • A competitive salary of £14.84 per hour (rising to £15.44 after 3 months).
  • A comprehensive benefits package, including health insurance and paid time off.
  • Opportunities for career advancement and professional development.

About Us:

Global Technology Solutions Ltd is a leading provider of IT services, dedicated to delivering exceptional results for our clients. We are committed to innovation, excellence, and customer satisfaction.

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