IT Support Specialist

1 day ago


Peterborough, Peterborough, United Kingdom Interaction - Peterborough Full time
Job Title: IT Support Specialist

Estimated Salary: £28,000 - £35,000 per annum

Job Description

Interaction - Peterborough seeks an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users within the organization.

You will diagnose and resolve software and hardware issues, set up and configure computer systems, and offer guidance on IT-related problems. The IT Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests.

Responsibilities:
  • Receive and respond to IT-related inquiries from end-users through various communication channels.
  • Troubleshoot and resolve hardware and software issues for computer systems, printers, mobile devices, and other peripherals.
  • Provide technical assistance for software applications and recommend solutions to resolve problems.
  • Log and track all support incidents and service requests using the IT ticketing system.
  • Prioritize and manage multiple support requests to ensure timely and effective resolution.
  • Escalate complex issues to appropriate IT support teams when necessary.

Additional responsibilities include creating and managing user accounts, passwords, and access permissions based on company policies and security protocols, as well as assisting with onboarding and offboarding processes for employees.

Required Skills and Qualifications

To succeed in this role, you will require a strong knowledge of computer hardware, operating systems, software applications, and networking concepts. Proven experience as an IT Helpdesk Support Specialist or in a similar IT support role is essential.

A degree in Information Technology, Computer Science, or a related field is preferred, along with proficiency in troubleshooting technical issues and providing remote support. Familiarity with IT service management and ticketing systems is also required.

Excellent customer service skills, a patient and professional demeanor, strong problem-solving and analytical abilities, and effective communication skills are all essential for success in this role.

Benefits

As an IT Support Specialist at Interaction - Peterborough, you can expect a competitive salary, comprehensive training, and opportunities for career advancement.

Others

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.



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