Lead Service Designer

4 weeks ago


London, Greater London, United Kingdom Futurice Oy Full time

We're seeking a talented Service Design Lead to drive the creation of intuitive, impactful, and accessible digital service solutions at Futurice UK.

As a key member of our highly collaborative, cross-functional product teams, you'll work closely with clients and users to co-create compelling and differentiated services.

Key responsibilities will include guiding design and research approaches, representing best practice through delivery of client work, and working in agile teams to create exceptional digital service designs at pace.

  • Developing and delivering high-quality presentations, undertaking customer research, and planning and facilitating collaborative work and workshops.
  • Inspiring team members and clients with compelling, well-thought-out actionable recommendations, service concepts, and specifications.
  • Managing the day-to-day running of small projects, contributing to proposal writing and new business opportunities.

Required skills include fluency and passion for service design and user-centred design, strong research skills, and the ability to organize your work efficiently.

We offer a competitive salary, company pension contribution, private health insurance, and a remote-first setup with flexible working hours and locations.

Our team socials and group activities promote a positive work-life balance, and we're committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected category.

Application process includes a 30-minute video/telephone call with our People Director, followed by a 1-hour interview with a developer and a designer, and a 1-hour interview with two directors.



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