Service Design Lead

2 weeks ago


London, Greater London, United Kingdom BOOTS Full time

Company Overview


At Boots, we're embarking on a transformative project to redefine our digital experience for customers and empower team members with intuitive tools. This is an exciting time to join our Digital team.



About the Role


We're looking for a seasoned Service Design Lead to join our growing User Experience (UX) team. As a key member, you'll lead and create strategies around Service Design best practices, influencing senior stakeholders and cross-functional teams.



Key Responsibilities



  • Lead conversations with Marketing, Store Operations, Pharmacy, and Digital colleagues to improve services, saving costs and enhancing customer experiences.
  • Design and deliver workshops, research activities, and Service Design blueprints to evaluate and improve current services.
  • Collaborate with senior stakeholders to create wireframes, prototypes, and complex user flows that communicate vision and drive improvement.
  • Apply customer insights from Insights, UX Research, Data, and Analytics teams to inform design decisions.
  • Promote user-centered design principles and best practices throughout the product development lifecycle.
  • Stay up-to-date with industry trends and emerging design technologies to enhance our design process and output.


Requirements


We're seeking a highly experienced professional with:



  • A Bachelor's degree in Design, HCI, Interaction Design, or a related field; a Master's degree is a plus.
  • 4-8 years of experience as a Lead/Senior Service Designer, showcasing a strong portfolio with case studies.
  • Expertise in tools like Service Blueprints and experience with user research techniques, usability testing, and user behavior analysis.
  • Ability to communicate effectively with senior executives and adapt to changing project requirements.


Benefits


As a valued member of our team, you'll enjoy:



  • A competitive salary range of £60,000 - £80,000 per annum, commensurate with experience.
  • Boots Retirement Savings Plan, discretionary annual bonus, and generous employee discounts.
  • Enhanced maternity/paternity/adoption leave pay, gift card for new parents, and flexible benefits scheme.
  • Access to free, 24/7 counselling and support through TELUS Health.


What's Next


If you're passionate about Service Design and ready to take on this challenging role, please submit your application, including your portfolio or sample work that showcases your leadership skills and strategic projects.




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