Lead Service Designer for Financial Services

3 weeks ago


London, Greater London, United Kingdom Brio Digital | Certified B Corp Full time
Job Opportunity

Location: London, UK

Estimated Salary: £450-500/day

Brio Digital | Certified B Corp is seeking an experienced Senior Service Designer to lead our design strategy and team.

Job Description

We are looking for a seasoned professional with a user-centric approach to design. As a Senior Service Designer, you will be responsible for leading the design of new products and services, working closely with user researchers to champion user needs and translate findings into designs that align with organizational objectives.

Main Responsibilities:

  • Design Leadership: Develop and implement a design strategy that prioritizes user needs and drives business outcomes.
  • User-Focused Collaboration: Collaborate with user researchers to ensure that design solutions meet user needs and organizational objectives.
  • Team Development: Mentor, coach, and manage a team of user-centered design professionals to achieve project goals.
  • Cross-Team Collaboration: Build strong relationships with multi-disciplinary teams to clearly articulate the value of user-centered service design in achieving company goals.
  • Accessibility and Inclusion: Champion the creation of products and services that are inclusive, accessible, and meet the needs of a diverse user base.

Key Skills and Qualifications:

  • Proven Track Record: Experience as a Senior Service Designer or in a similar design leadership role.
  • Exceptional Communication: Strong written and verbal communication skills to influence stakeholders and build consensus around design directions.
  • Design Leadership: Ability to lead, coach, and mentor design teams to achieve project goals.
  • User Research: Deep understanding of user research methodologies and how to apply insights to inform design decisions.
  • Accessibility and Inclusion: Strong working knowledge of accessibility and inclusion standards.

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