Lead Scripting Specialist
4 days ago
At Domestic & General Service GmbH, we are committed to delivering exceptional customer experiences through innovative scripting solutions. We are seeking a highly skilled Lead Scripting Specialist to join our First Line Controls team and drive the development of our scripting capability.
About the RoleThis is an exciting opportunity for a seasoned professional with prior experience working within a regulated, financial services environment. As a Lead Scripting Specialist, you will be responsible for owning the development of our scripting capability to ensure great customer interactions through our contact centre scripting.
- You will lead on developing best practice call scripting, working closely with key operational stakeholders to ensure a closed feedback loop and continuous development.
- Strong planning, organisational, and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines, and adapt to a changing business environment.
We offer a competitive salary, estimated at £55,000 per annum, based on industry standards and location flexibility. Our comprehensive benefits package includes:
- Competitive annual discretionary bonus.
- Comprehensive training with clearly defined career progression opportunities.
- Annual leave – 33 days annual leave (including bank holidays) with an option to buy up to 5 additional days.
- Health cash plan – employer-funded cover to enable you to claim money back on essential healthcare costs.
- Pension scheme – matched employer contributions up to 5% of basic salary.
- Life assurance – employer-funded cover of 4x basic salary.
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing, and support services.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness, and family issues.
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans.
As an equal opportunities employer, we treat people fairly and view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. Join us in shaping the future of our company and driving growth in new markets and territories internationally.
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