Operations Team Manager

1 week ago


Croydon, Greater London, United Kingdom Rank Group Full time
Job Description

We are seeking an experienced and motivated individual to join our team as a Team Leader at our Croydon venue. As a Team Leader, you will play a key role in creating a welcoming and energetic environment for our customers.

You will be responsible for leading from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience.

The ideal candidate will have strong leadership skills with a customer-first mindset, ability to engage and inspire their team, and be organised and proactive in a fast-paced environment.

Key Responsibilities:

  • Manage shifts and lead by example to create a positive and productive work environment
  • Serve customers in a professional and friendly manner
  • Maintain high standards of cleanliness and organisation within the venue
  • Develop and implement effective strategies to improve customer satisfaction and loyalty

Benefits:

  • Competitive pay of £12.44 per hour
  • Leadership development opportunities and career growth potential
  • Employee Rewards platform offering discounts on shopping, dining, and travel
  • Pension and Life Assurance
  • Company Sick Pay Scheme
  • 50% discount on food and soft drinks for employees and up to three friends

What's in It for You?

This is an excellent opportunity for someone looking to develop their leadership skills and make a real difference in the lives of our customers.

About Rank Group:

Rank Group is a leading entertainment and leisure company that operates a number of venues across the UK.

We are passionate about providing exceptional customer experiences and are committed to investing in our teams to ensure they have the skills and knowledge they need to succeed.



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