Customer Success Consultant B2C

1 month ago

London, Greater London, United Kingdom Mirakl Full time

Mirakl, the global leader in platform business innovation, is seeking a Customer Success Consultant B2C to join its B2C team in London.

Your Impact

The Customer Success Consultant B2C will be the strategic, business, and functional referent for Mirakl B2C clients during their project and run phases.

During the project phase, the consultant will:

  1. Leverage Mirakl's proven project methodology to grasp the client's vision and main challenges, ensuring best practice compliance.
  2. Help clients understand the Marketplace model and key success factors, define the right organization, and anticipate the impact on the existing organization.
  3. Set up regular contact with the client's main point of contact and ensure the project stays on track until the 'Go live.'
  4. Conduct tailored workshops for the client's key business owners – mainly C-level – to prepare for their successful Marketplace launch.

During the run phase, the Client Success Consultant will:

  1. Build customer-centric action plans with every client and follow their post-implementation.
  2. Define and analyze the right KPIs to boost the client's performance.
  3. Select relevant Mirakl latest product features and formulate tailored recommendations for functional adoption.
  4. Share case studies and data that can be useful to the client.
  5. Analyze new e-commerce and B2C digitization trends and do benchmarks on the leading Marketplaces in the world.

Requirements

  1. Ideal candidates should hold a Master's and/or Bachelor's degree in Business, Management, or Finance.
  2. 2 to 5 years of experience, either in a business function within an e-commerce company or business unit, within an existing online marketplace, or as a consultant in a management consulting firm, or client success in a B2B Enterprise SaaS, digital commerce, or procurement transformation role in a B2B international organization.
  3. Fluency in English is required, and any additional European languages would be a valuable asset for international expansion.
  4. The ideal candidate for this position would be based in London and adhere to our hybrid work policy, which entails spending 3 days in the office and choosing 2 days per week to work from home.

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