Rider Specialist

2 days ago

London, Greater London, United Kingdom Zoomo Full time
About Zoomo

At Zoomo, our mission is to revolutionize urban transportation by transitioning every mile to light electric vehicles. We offer a leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia. In just four years, we've helped transition millions of urban miles to light electric vehicles, built a team of over 300 world-class engineers, operators, sales staff, and vehicle repair technicians, and developed and deployed the world's best last-mile delivery electric bikes and fleet management software.

We've successfully sold these fleet solutions to major logistics businesses, including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff, and many more.

The Role

We're seeking a passionate and customer-focused Rider Specialist to be the face of our brand. As a Rider Specialist, you will be responsible for providing exceptional customer service face-to-face, promoting our light electric vehicle rental options, and contributing to a positive store atmosphere.

Your Mission:
  • Provide outstanding customer service by assisting customers with product information, lease agreements, and rentals.
  • Achieve customer acquisition and retention targets.
  • Contribute to a positive and engaging store environment through expert product knowledge.
  • Process lease agreements and rental transactions accurately and efficiently.
  • Support store operations, including stock management and customer data management.
Your Superpowers:
  • Previous experience in a customer-facing role.
  • Excellent verbal and written communication skills.
  • Proficiency in a second language is a plus.
  • Strong interpersonal and problem-solving abilities.
  • Ability to multitask and prioritize effectively.
  • A passion for delivering outstanding customer service.
  • Ability to work effectively as part of a team.
  • Proficiency in retail POS systems.
  • Knowledge of the last-mile delivery industry is preferred.
Benefits

We offer a range of benefits, including:

  • Basic Salary of £25,958.
  • Global and country-specific benefits packages.
  • Monthly team outings and events.
  • Get to know our product by using one of our e-bikes.
  • Annual learning and development allowance.
  • Mental wellbeing support.

Zoomers currently represent 45 nationalities, and we celebrate diversity and inclusion with equal opportunities for all.

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