Rider Engagement Specialist
2 months ago
Rider Operations Specialist at Deliveroo
Deliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.
About the Position
- Evaluate data and refine processes to boost operational efficiency
- Oversee a team of support representatives and offer mentorship
- Manage escalated issues and work collaboratively on solutions
- Provide valuable reporting to stakeholders
Qualifications
- 2-3 years of pertinent professional experience
- Bilingual proficiency in English and Chinese
- Excellent communication abilities
- Considerable experience in a customer-facing role
Perks
At Deliveroo, we value our employees and provide a range of benefits including healthcare, wellness programs, parental leave, retirement plans, and generous vacation allowances. We are dedicated to fostering a diverse and inclusive workplace where everyone can succeed.
Commitment to Diversity
At Deliveroo, we celebrate diversity in all its forms and are devoted to creating an inclusive atmosphere for all. We encourage candidates from varied backgrounds to apply and are prepared to make any necessary accommodations to ensure a fair hiring process.
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