Head of Rider Engagement
3 days ago
Rider Communications and Experience sits within our global Delivery Operations organisation, responsible for ensuring a seamless rider lifecycle. This involves onboarding new riders efficiently, equipping them to deliver a great service to customers, and representing rider sentiment internally through feedback and insight.
Key Responsibilities- Lead the development of comms strategies for major changes to the rider proposition and policies, maximising awareness and understanding of elements like our global rider insurance policies.
- Work with the global Rider Services team in responding to sensitive and high-risk escalations from riders, and support the consumer and merchant partner teams with similar.
- Develop and implement global CRM strategies to drive improvements in applicant conversion, rider activation, and rider retention.
- Act as a key point of contact for crisis communications, including managing approach outside of office hours.
- Proven experience in developing and executing communication strategies and CRM initiatives, preferably in a fast-paced, customer-centric environment and across multiple geographies.
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills with the ability to collaborate effectively across teams and manage the work of people who don't directly report to you.
- Knowledge of CRM platforms and tools, as well as experience in leveraging data to drive CRM strategies.
We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
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Rider Engagement Specialist
4 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that connects consumers with restaurants, shops, and riders. Our mission is to transform the way people shop and eat by bringing the neighbourhood to their door.The RoleWe're seeking a talented Rider Operations Associate to join our Rider Operations Team. In this role, you will play a...
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Rider Engagement Specialist
4 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that connects consumers with restaurants, shops, and riders. Our mission is to transform the way people shop and eat by bringing the neighbourhood to their door.The RoleWe're seeking a talented Rider Operations Associate to join our Rider Operations Team. In this role, you will play a...
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Head of Rider Communications and CRM
3 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking a seasoned professional to lead our Rider Communications and Experience team, responsible for ensuring that our riders are well-informed, engaged, and prepared to work efficiently and safely.This role will be based in our London HQ, where you will work closely with our central Product, Policy, and Legal teams to develop and...
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Head of Rider Communications Strategist
3 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications team at Deliveroo. As the Head of Rider Communications, you will be responsible for developing and executing communication strategies to inform and engage our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia.Key...
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Head of Rider Communications Strategist
3 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications team at Deliveroo. As the Head of Rider Communications, you will be responsible for developing and executing communication strategies to inform and engage our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia.Key...
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Rider Engagement Specialist
3 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that connects consumers with restaurants, shops, and riders. Our mission is to transform the way people shop and eat by bringing the neighbourhood to their door.We're a fast-growing company that's always innovating and challenging ourselves to achieve our mission. Our Rider Operations...
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Rider Engagement Specialist
2 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that connects consumers with restaurants, shops, and riders. Our mission is to transform the way people shop and eat by bringing the neighbourhood to their door.We're a fast-growing company that's always innovating and challenging ourselves to achieve our mission. Our Rider Operations...
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Head of Rider Communications and CRM Lead
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications and CRM team. As Head of Rider Communications and CRM, you will be responsible for developing and executing communication strategies and CRM initiatives to engage and inform our network of 180,000 riders across the UKI and Europe, the Middle East, and...
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Head of Rider Communications and CRM Lead
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications and CRM team. As Head of Rider Communications and CRM, you will be responsible for developing and executing communication strategies and CRM initiatives to engage and inform our network of 180,000 riders across the UKI and Europe, the Middle East, and...
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Head of Rider Communications Specialist
3 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleThe Head of Rider Communications Specialist will lead the team responsible for communicating with our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia. This role will be based in our London HQ 3 days a week.Key ResponsibilitiesDevelop and execute communication strategies and CRM initiatives to inform and engage...
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Head of Rider Communications and Experience
3 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking a seasoned professional to lead our Rider Communications and Experience team, responsible for ensuring that our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia are well-informed, engaged, and prepared to work efficiently and safely.The successful candidate will be a key advisor to senior management...
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Rider Engagement Specialist
1 month ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to join our Rider Operations Team.About the PositionExamine data and refine processes...
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Rider Engagement Specialist
1 month ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to become a part of our Rider Operations Team.About the...
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Rider Engagement Specialist
1 month ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the...
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Rider Engagement Specialist
1 month ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the PositionEvaluate data and...
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Rider Fleet Manager
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Rider TeamAt Deliveroo, we're revolutionizing the way people shop and eat. As a key member of our Rider team, you'll play a crucial role in maximizing rider applicant conversion, recognizing and valuing our rider fleet, and reducing rider churn.Key ResponsibilitiesWork closely with Rider CRM, Rider Engagement, Product, Engineering, and...
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Rider Fleet Manager
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeJoin Deliveroo's Rider TeamAt Deliveroo, we're revolutionizing the way people shop and eat. As a key member of our Rider team, you'll play a crucial role in maximizing rider applicant conversion, recognizing and valuing our rider fleet, and reducing rider churn.Key ResponsibilitiesWork closely with Rider CRM, Rider Engagement, Product, Engineering, and...
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Rider Experience Manager
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a crucial role in keeping our fleet of 180,000 riders across 10 countries informed and engaged. Your mission will be to develop and implement strategies to enhance the rider proposition, monitor rider sentiment, and provide actionable insights to inform...
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Rider Experience Manager
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeRider Communications and ExperienceAs a key member of our global Delivery Operations team, you will play a crucial role in keeping our fleet of 180,000 riders across 10 countries informed and engaged. Your mission will be to develop and implement strategies to enhance the rider proposition, monitor rider sentiment, and provide actionable insights to inform...
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Rider Experience Manager
3 weeks ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleThis is an exciting opportunity to join Deliveroo's Rider Communications and Experience team as a Rider Experience Manager. As a key member of the team, you will play a crucial role in developing and implementing strategies to engage with riders, listen to their feedback, and influence business decisions.Key ResponsibilitiesLead Rider Sentiment...
