Rider Support Specialist
3 days ago
We are seeking a highly skilled and experienced Rider Support Specialist to join our team at Deliveroo. As a key member of our Operations department, you will be responsible for providing exceptional customer service to our riders, ensuring their queries are answered promptly and efficiently.
Key Responsibilities- Provide support to riders via phone and email, resolving their queries and concerns in a timely and professional manner.
- Work closely with our Rider Support Manager to ensure seamless communication and collaboration within the team.
- Develop and maintain a deep understanding of our riders' needs and preferences, using this knowledge to improve our services and support.
- Collaborate with other teams, such as Customer Service and Operations, to ensure a cohesive and effective support experience for our riders.
- Identify and escalate any issues or concerns that may impact our riders' experience, working with the relevant teams to resolve these issues promptly.
- Fluency in English and Dutch, spoken and written.
- At least 1 year of experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with riders and colleagues alike.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- A competitive salary and benefits package, including a generous annual leave allowance and access to a range of employee benefits.
- Opportunities for career growth and development, with a focus on supporting your professional and personal goals.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Access to a range of training and development programs, designed to help you build your skills and expertise.
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Rider Support Specialist
6 days ago
London, Greater London, United Kingdom DELIVEROO Full timeJob SummaryWe are seeking a highly skilled and experienced Rider Support Specialist to join our team at Deliveroo. As a key member of our Operations department, you will be responsible for providing exceptional customer service to our riders, ensuring their queries are answered promptly and efficiently.Key ResponsibilitiesProvide support to riders via phone...
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Rider Support Specialist
6 days ago
London, Greater London, United Kingdom DELIVEROO Full timeJob SummaryWe are seeking a highly skilled and experienced Rider Support Specialist to join our team at Deliveroo. As a key member of our Operations department, you will be responsible for providing exceptional customer service to our riders, ensuring their queries are answered promptly and efficiently.Key ResponsibilitiesProvide support to riders via phone...
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Rider Support Specialist
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Support Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, eateries, retailers, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Support Team.About the PositionEvaluate data and...
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Rider Operations Specialist
2 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that aims to revolutionize the way people shop and eat. Our mission is to bring the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We operate in a competitive marketplace, but we have achieved significant growth in our New Verticals business,...
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Rider Operations Specialist
2 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout DeliverooDeliveroo is a leading food delivery and logistics company that aims to revolutionize the way people shop and eat. Our mission is to bring the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We operate in a competitive marketplace, but we have achieved significant growth in our New Verticals business,...
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Rider Support Agent
1 week ago
London, Greater London, United Kingdom DELIVEROO Full timeJob DescriptionJob Title: Customer Service Representative - Rider SupportJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Rider Support team. As a key member of our operations team, you will be responsible for providing exceptional support to our riders and ensuring that their queries are resolved...
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Rider Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to join our Rider Operations Team.About the PositionExamine data and refine processes...
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Rider Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to become a part of our Rider Operations Team.About the...
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Rider Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the...
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Rider Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the PositionEvaluate data and...
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Head of Rider Communications Specialist
7 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleThe Head of Rider Communications Specialist will lead the team responsible for communicating with our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia. This role will be based in our London HQ 3 days a week.Key ResponsibilitiesDevelop and execute communication strategies and CRM initiatives to inform and engage...
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Customer Service Representative
1 week ago
London, Greater London, United Kingdom DELIVEROO Full timeJob DescriptionJob Title: Customer Service Representative - Rider SupportJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Rider Support team. As a key member of our operations team, you will be responsible for providing exceptional support to our riders and ensuring that their queries are resolved...
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London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding and Compliance team. As a key member of our team, you will be responsible for optimizing our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants.Key...
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London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding and Compliance team. As a key member of our team, you will be responsible for optimizing our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants.Key...
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Rider Specialist
2 weeks ago
London, Greater London, United Kingdom Zoomo Full timeRider Specialist**About the Role**As a Rider Specialist at Zoomo, you will be the face of our brand, providing exceptional customer service and promoting our light electric vehicle rental options. You will contribute to a positive store atmosphere and support store operations, including stock management and customer data management.**Key...
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Rider Experience Manager
3 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleThis is an exciting opportunity to join Deliveroo's Rider Communications and Experience team as a Rider Experience Manager. As a key member of the team, you will play a crucial role in developing and implementing strategies to engage with riders, listen to their feedback, and influence business decisions.Key ResponsibilitiesLead Rider Sentiment...
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Rider Experience Manager
3 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleThis is an exciting opportunity to join Deliveroo's Rider Communications and Experience team as a Rider Experience Manager. As a key member of the team, you will play a crucial role in developing and implementing strategies to engage with riders, listen to their feedback, and influence business decisions.Key ResponsibilitiesLead Rider Sentiment...
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Head of Rider Communications Strategist
7 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications team at Deliveroo. As the Head of Rider Communications, you will be responsible for developing and executing communication strategies to inform and engage our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia.Key...
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Head of Rider Communications Strategist
6 days ago
London, Greater London, United Kingdom DELIVEROO Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Rider Communications team at Deliveroo. As the Head of Rider Communications, you will be responsible for developing and executing communication strategies to inform and engage our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia.Key...
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Head of Rider Communications and Experience
7 days ago
London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking a seasoned professional to lead our Rider Communications and Experience team, responsible for ensuring that our network of 180,000 riders across the UKI and Europe, the Middle East, and Asia are well-informed, engaged, and prepared to work efficiently and safely.The successful candidate will be a key advisor to senior management...
