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Rider Support Agent

2 months ago

London, Greater London, United Kingdom DELIVEROO Full time
Job Description

Job Title: Customer Service Representative - Rider Support

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Rider Support team. As a key member of our operations team, you will be responsible for providing exceptional support to our riders and ensuring that their queries are resolved promptly and efficiently.

Key Responsibilities:

  • Provide support to riders via phone and email, responding to their queries and resolving their issues in a timely and professional manner.
  • Work closely with our Rider Support Manager to ensure that all rider queries are answered promptly and to a high standard.
  • Collaborate with our team to identify and implement process improvements that enhance the rider experience.
  • Develop and maintain a deep understanding of our products and services, as well as our company's values and mission.
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices.

Requirements:

  • Fluency in English and Dutch, spoken and written.
  • At least 1 year of experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with riders and colleagues alike.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The chance to work with a leading food delivery company and make a real impact on the lives of our riders.