Customer Service Agent

4 weeks ago

London, Greater London, United Kingdom DELIVEROO Full time
Rider Support Representative

We're looking for a skilled professional to join our Rider Services team, a dynamic and collaborative group that helps riders get on the road and provides them with exceptional support. Reporting into the Rider Support Manager, you will be part of a team that ensures all rider queries are answered promptly and efficiently. Your key responsibilities will include:

Providing support to applicants and riders over the phone and by email for multiple markets
Working to targets, maintaining a high level of productivity and quality
Being willing to help out on a range of admin tasks
Supporting colleagues in 1st line support with escalated queries

You are fluent in spoken and written English and Dutch, and have at least +1 year experience as a customer service agent, handling phone calls and emails. You are target-driven and passionate about ensuring that the department provides riders with world-class support. You are also able to work weekends and bank holidays when needed.

We offer a range of benefits, including 25 days holiday, paid bank holidays, pension, life, health & dental insurance, Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing, employee assistance program, Cycle-to-work scheme, and online learning courses. Our mission is to be the definitive food company, transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the fastest growing industry in the world. At Deliveroo, we prioritize our employees' welfare and offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. All you need is a passion for food and a desire to be part of one of the fastest growing startups in an exciting space.

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