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London, Greater London, United Kingdom DELIVEROO Full timeRider Support RepresentativeWe're seeking a skilled professional to join our Rider Services team, a dynamic and collaborative group dedicated to delivering exceptional support to our riders.Key Responsibilities:Provide timely and effective support to applicants and riders via phone and email for multiple marketsMeet productivity and quality targets, ensuring...
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London, Greater London, United Kingdom DELIVEROO Full timeRider Support RepresentativeWe're seeking a skilled professional to join our Rider Services team, a dynamic and collaborative group dedicated to delivering exceptional support to our riders.Key Responsibilities:Provide timely and effective support to applicants and riders via phone and email for multiple marketsMeet productivity and quality targets, ensuring...
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Rider Support Specialist
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London, Greater London, United Kingdom DELIVEROO Full timeRider Support RepresentativeWe're seeking a skilled professional to join our Rider Services team, a dynamic and collaborative group dedicated to delivering exceptional support to our riders.Key Responsibilities:Provide timely and effective support to applicants and riders via phone and email for multiple marketsMeet productivity and quality targets, ensuring...
Rider Support Specialist
1 month ago
We are seeking a highly skilled and customer-focused Rider Support Representative to join our team. As a key member of our Rider Services department, you will be responsible for providing exceptional support to applicants and riders, ensuring a seamless experience from application to delivery.
Key Responsibilities- Provide timely and effective support to applicants and riders via phone and email, resolving queries and issues in a professional and courteous manner.
- Work collaboratively with the Rider Support Manager and team to achieve targets and maintain high levels of productivity and quality.
- Assist with administrative tasks, including data entry and record-keeping, to ensure accurate and up-to-date information.
- Support colleagues in 1st line support with escalated queries, providing guidance and expertise as needed.
- Work a flexible schedule, including weekends and bank holidays, to meet the needs of our riders and business.
- Fluency in English and Dutch, spoken and written.
- At least 1 year experience as a customer service agent, handling phone calls and emails.
- Target-driven and passionate about delivering world-class support to our riders.
- Ability to work weekends and bank holidays when needed.
- A competitive and comprehensive compensation and benefits package.
- Free Deliveroo Plus: free delivery and access to special offers.
- Team lunches from the best local restaurants.
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
- One day of paid leave per year to volunteer with a registered charity.
We are a technology-driven company at the forefront of the fastest-growing industry in the world. Our mission is to be the definitive food company, making food more convenient and accessible to everyone. We prioritize our employees' welfare, offering a range of benefits and perks to support their physical and mental well-being.
