Rider Support Specialist

4 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time
Job Summary

We are seeking a highly skilled and customer-focused Rider Support Representative to join our team. As a key member of our Rider Services department, you will be responsible for providing exceptional support to applicants and riders across multiple markets.

Key Responsibilities
  • Provide timely and effective support to riders and applicants via phone and email.
  • Work collaboratively with the Rider Support Manager to ensure all queries are resolved promptly and efficiently.
  • Meet productivity and quality targets while maintaining a high level of customer satisfaction.
  • Assist with administrative tasks as required and support colleagues with escalated queries.
  • Work a flexible schedule, including weekends and bank holidays, to ensure 24/7 support.
Requirements
  • Fluency in English and Dutch, spoken and written.
  • At least 1 year of experience in customer service, handling phone calls and emails.
  • Target-driven and passionate about delivering world-class support to riders.
  • Ability to work weekends and bank holidays when needed.
What We Offer
  • A competitive and comprehensive compensation and benefits package.
  • Opportunities for growth and development within the company.
  • A dynamic and supportive team environment.
  • Access to a range of employee benefits, including health insurance, pension scheme, and more.
Why Deliveroo?

Deliveroo is a fast-growing company that is transforming the way people eat. We are passionate about delivering exceptional customer experiences and are committed to making food more convenient and accessible. If you are a motivated and customer-focused individual who is passionate about delivering world-class support, we would love to hear from you.



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