Rider Support Specialist

1 month ago

London, Greater London, United Kingdom DELIVEROO Full time
Rider Support Representative

We're seeking a skilled professional to join our Rider Services team, a dynamic and collaborative group dedicated to delivering exceptional support to our riders.

Key Responsibilities:
  • Provide timely and effective support to applicants and riders via phone and email for multiple markets
  • Meet productivity and quality targets, ensuring a high level of service
  • Elevate issues with proposed solutions and share feedback with the Rider Support Manager
  • Be willing to assist with various administrative tasks
  • Identify trends of fraudulent behavior
  • Support colleagues in 1st line support with escalated queries
  • Saturday and Sunday are mandatory; the ideal candidate will have availability to work every weekend
Requirements:
  • You are fluent in English and Dutch, spoken and written
  • Have at least +1 year experience as a customer service agent, phone call and email handling
  • You are target-driven and passionate about ensuring the department provides riders with world-class support
  • You can work weekends and bank holidays when needed
Desirable:
  • You have a university degree or equivalent experience
  • You have experience in Operations or in Customer services environment
  • Zendesk experience
  • G-Sheets experience
  • Experience handling escalations
Benefits:
  • 25 days holiday, paid bank holidays, pension, life, health & dental insurance
  • Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing
  • Employee assistance program, Cycle-to-work scheme
  • Company-paid team meals and nights out
  • Online learning courses

At Deliveroo, we prioritize our employees' welfare and offer a range of benefits to support their well-being. We're committed to creating a positive and inclusive work environment that fosters growth and development.

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